FAQs

How Long Until My Order Ships? When Can I Expect It?

The processing time for shipping varies depending on the brand. Typically, orders may be dispatched on the same business day or within 1-2 days. While most orders are delivered within 4-7 days on average, occasional delays may occur. If there's an extended delivery time, it will be explicitly mentioned on the product page.

We pride ourselves on offering the fastest processing and shipping times in the industry, coupled with highly responsive customer service.

Accepted Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay)

Return Policy:

We provide a 30-Day Money Back Guarantee on all items. Details can be found in our Return Policy at the bottom of the page.

Cancellation Policy:

You can cancel any order for a 100% refund before it ships. Contact us promptly at (orders@oasis-depot.com) to cancel. Once shipped, the order is subject to our 30-Day Return Policy.

Damaged Product:

Inspect your item(s) upon delivery. Note any damage on the delivery receipt. If items arrive damaged, send photos to (insert email), and we'll process a replacement or compensation.

Placing an Order:

Online: Click "Add To Cart," proceed to checkout, and enter your details. Phone: Call us at (833) 588-6664 for immediate order confirmation.

Order Processing:

Upon order placement, you'll receive an email confirming the order, credit card authorization, and shipping/billing information. A shipping confirmation with a tracking number will be sent once it leaves the warehouse.

Out of Stock:

If an item is out of stock, you'll be notified within one business day via email or phone. We strive to keep our website inventory accurate.

Order Confirmation via Email:

An order confirmation email is sent to the provided address. Save it for your records and ensure the correct email address is entered.

Sales Tax:

Located in New York, we don't charge sales tax unless shipping to New York, potentially saving you hundreds.

Change Order:

Changes are allowed at no cost before shipping. Email (orders@oasis-depot.com) for assistance or call (833) 588-6664 for immediate support regarding order status.