Refund and Returns Policy

Ensuring flexibility in your shopping experience is our priority at Oasis Depot! Our return and refund policy is designed for clarity:

1. Return Time Frame: Items can be returned within 30 days from the date of purchase. Returns beyond 30 days won't be accepted.

2. Shipping Cost:

   • Damaged Items: We cover the shipping for damaged items.
   • Change of Mind: You're responsible for return shipping if returning due to a change of mind.

3. Defective or Broken Products:

   • Notify us within 30 days if an item is not working or damaged.
   • We assist in sending it back at no extra cost.
   • Upon assessment, we provide a replacement or a full refund.

4. Change of Mind Returns:

   • You have 30 days to return an unwanted item.
   • Return shipping is your responsibility.
   • The item must be unused and in its original box for acceptance.
   • Once received, we refund the amount paid minus the shipping cost.

5. Refunds:

   • After confirming your item's return, we send an email.
   • Refunds are processed within 7 business days to the original payment method.
   • Note: Banks/cards may experience additional delays.
   • If it takes longer than 10 business days, contact us at order@oasis-depot.com.

Restocking Fee: There may or may not be a restocking fee, depending on the scenario.

For further queries on returns or refunds, our Customer Support team at support@oasis-depot.com is ready to assist.

Thank you for choosing Oasis Depot!\

"Please note that while we strive to maintain uniformity across all our policies, there may be instances where exceptions apply, particularly in cases involving our suppliers' differing terms and conditions. We appreciate your understanding and cooperation in accommodating these exceptions, ensuring a seamless experience for our valued customers."